GATE's AI customer support puts your own agent on the channels customers already use: a chat button on your website that answers from the documents you give it, your Gmail or Microsoft 365 support inbox, and your Instagram and WhatsApp messages. Every Instagram and WhatsApp conversation starts Off until you pick its mode, and anyone on your team can take over a website chat in one press.
One agent, the channels your customers already use, and you deciding how much it answers alone.
Write a short brief and add your help texts as files, .md or .txt of up to 256 KB each. The website chat treats them as the truth and answers from them.
One script tag adds a chat button in the corner, and it only loads on the exact website addresses you list. You name it and write its greeting.
Your Gmail or Microsoft 365 support inbox connects for reading and drafting replies, and your Instagram and WhatsApp messages can route to your agent too.
Every Instagram and WhatsApp conversation has its own mode: Off, Observe, Copilot drafts for you, Ambient answers when useful, Autopilot answers everything. Off is the default.
Anyone on your team can write into a website chat from the GATE dashboard or press Take over: the AI stops and the visitor sees a person is replying.
Only where you say so, conversation by conversation. Some limits are built into GATE.
A mode per conversation.
The website chat answers every visitor until a person takes over. Instagram and WhatsApp conversations start Off and stay that way until you pick a mode for each one.
Whatever the agent is asked.
Six support jobs, each on a real GATE tool.
Visitors get answers from your brief and your files, day and night, in a chat button that only loads on your own site.
On a customer install, your server signs each customer in, conversations follow them across devices, and the agent can call tools you register.
A report install files each problem with a title, a description and a severity, shown in your dashboard and, if you want, sent to your helpdesk.
With the visitor's yes, it reads the form they are on and fills in fields, but never presses submit and never writes into password or card fields.
Your agent searches and reads your Gmail or Microsoft 365 inbox and drafts replies in the right thread. On Gmail it can send, after a preview of sender, signature and thread.
Conversations route to your agent with a mode each, from Observe, which only reads, to Autopilot, which answers everything.
Three ways a small business handles support questions, side by side.
| What you compare | A help desk inbox | An FAQ chatbot | GATE's AI support agent |
|---|---|---|---|
| Who answers | Your team, ticket by ticket | Pre-written answers to set questions | Your agent, from your own documents |
| Where it works | Email and the channels you connect | Usually one chat window | Website chat, your inbox, Instagram and WhatsApp |
| When it cannot answer | The ticket waits for someone | It shows an article or a form | A report with a severity, or a person takes over the chat |
| Ticket deflection | None: every question is a ticket | Sends people to articles | Answers routine questions in the chat before they become tickets |
| Control | Assignment rules | A fixed script | A mode per conversation and a one-press takeover |
| How you start | Set up queues and macros | Write every question and answer | An invite, your help files and one script tag |
| What it does not do | Answer anything by itself | Answer what is not in its script | Learn by itself, or notify you when a person is needed |
The support agent page walks through the three kinds of install, the visitor's consent prompts and the takeover, step by step.
The AI support agentAI customer support for a small business means an AI agent that answers customers itself instead of only routing them. GATE gives you your own agent for it: a chat button on your website that answers from your own documents, your Gmail or Microsoft 365 support inbox, and Instagram and WhatsApp messages, with a mode per conversation and a person able to take over any website chat.
Support ticket deflection means answering a customer's question before it becomes a ticket for your team. GATE's website chat does it by answering from the brief and the help files you give it, at any hour, so routine questions are settled in the chat. To judge it honestly, watch whether customers whose question was answered in the chat come back with the same question.
It can when the answer is real. GATE's website chat answers the question itself from your own documents instead of pointing people to an article, and anyone on your team can step into a chat from the GATE dashboard or press Take over, so the AI stops and the visitor sees that a person is replying. Pressing Resume AI hands the chat back.
Yes, through your own mailbox. GATE's agent searches and reads your Gmail or Microsoft 365 support inbox and drafts replies inside the right thread. On Microsoft 365 the replies stay as drafts for you to send; on Gmail your agent can also send them, after a preview of the sender, the signature and the thread.
Yes. Instagram DMs and WhatsApp chats route to GATE's agent, and each conversation gets its own mode: Off, Observe (reads only), Copilot (drafts for your approval), Ambient (answers when useful) or Autopilot (answers everything). Every conversation starts Off, and WhatsApp connects by scanning a code with your company phone.
GATE's website chat answers from the brief you write and the knowledge files you add, plain .md or .txt files of up to 256 KB each, which it is told to treat as the truth. It does not read your company files or your main agent's memory, and it does not learn on its own, so you update the files when your answers change.
GATE's chat loads only on the exact website addresses you list, and it never presses a submit button for a visitor. Password and card fields are masked in the browser before a form read or screenshot leaves it, screenshots stay off unless you turn them on and the visitor agrees, and public chats are capped at 30 messages an hour per visitor.
GATE's support agent does not learn by itself, read your company files or notify you when a person is needed, so someone has to watch the conversations to step in. The public website chat only answers and cannot run actions or capture leads; actions need a signed-in customer install with tools you register. On Microsoft 365 it drafts emails but does not send them.
GATE is invite only right now while it onboards a small number of businesses. Once you are in, you write a short brief, add your help texts as files, put one script tag on your website and list the addresses it may load on. Connecting your support inbox and your Instagram or WhatsApp is optional, one channel at a time.
Invite only while we onboard a small number of businesses.