Where do the files come from?
From every GATE tool: campaign media, legal documents, signed PDFs, and your direct uploads. They all land in one library, sorted by source.
Can I upload my own documents?
Yes. Drop in your contracts, price lists, brand guides, or reports, and the library reads the text inside them so your agents can use and answer from them.
What kind of questions can I ask it?
Plain-language ones, like 'what is our returns policy?', 'what did we agree with our main supplier?', or 'what are our brand colors and fonts?'. It answers from the document that holds the answer.
Does it answer from my documents, or just guess?
From your documents. Search runs across the real content of your files and the answer is pulled from the actual source, not invented.
Who can see our files?
Your organization, enforced at the database row rather than in the screen that draws the list, the same rule the bookkeeping ledger runs on. A request for another organization's file does not come back empty, it is refused.
Which files can it actually search inside?
Text, PDF and markdown have their words pulled out and indexed, so those you can search by meaning. An image or a video is filed, tagged and downloadable, but it is found by its name and tags rather than by what is inside it.
What if we upload two files with the same name?
Both are kept, side by side. An upload never silently overwrites an earlier file with the same name, so last year's price list is still there when someone adds this year's.