Talk to a person.
GATE is run by a small team in Stockholm, and support goes to that team rather than to a queue. Email us and you get a reply from someone who works on the product.
One address for anything.
Write to hello@gate.software for help with GATE, with a bot, with billing, or with the iPhone app. If it is about the app, tell us your iOS version and the app version from Settings inside the app, and what you were doing when it went wrong.
Privacy, access and deletion.
Email legal@gate.software to see what we hold about you, to correct it, to get a copy, or to delete your account and its content. You can also delete your account yourself in GATE under Settings > Account. We answer within 30 days, and usually the same week. What we hold and how long we keep it is set out in the Privacy Policy.
Something being misused.
Report a GATE account or bot being used against our Acceptable Use Policy to abuse@gate.software.
Who you are writing to.
Gate Intelligence AB, org.nr 559592-1395, Ankargränd 2, 111 29 Stockholm, Sweden. The rules of the service are in the Terms of Service, and the rest of our policies are on the legal pages.